Canvas Zoom Integration Troubleshooting

In order for your Canvas Zoom integration to work, you must have these two things in place:

1. You need to have a UBC provisioned Zoom account.

   If you do not have a UBC Zoom account, please contact AV Helpdesk at av.helpdesk@ubc.ca to get an account set up. Your personal Zoom account will not work. UBC Zoom accounts are only available to faculty and staff.

2. The email that is used for your UBC Zoom account must match your Canvas account’s default email address.

   Please see this pictorial guide on how to change your default email address: Change Canvas Default Email Make sure that there is a “Star” next to your desired default email address.

Tips

• If someone has an instructor-like role in a course they will not be able to join the Zoom room via integration. The workaround is to go into student view and join it that way.
• How to enable Zoom integration in your Canvas course